Returns & Refunds Policy

Our Commitment: At Goodsu, we are dedicated to ensuring your satisfaction with our pet collars. If you are not completely satisfied with your purchase, we offer a simple and transparent returns and refunds policy, as detailed below.

Eligibility for Returns: To qualify for a return, the pet collar must be unused, in its original condition, and with all tags attached. Returns are accepted within 30 days from the date of purchase.

Refund Process: Refunds will be issued back to the original payment method once we receive and inspect the returned item. Please allow 5-7 business days for the refund to be processed.

Return Procedure: Follow these steps for all returns:

1. Initiate the return process by contacting our customer service at support@goodsu.shop.
2. Clearly state the reason for the return and provide your order number.
3. Await instructions on where to send the item.
4. To expedite the process, include a video or photo of any defects or damages as proof for a refund or replacement.

Upon receipt and confirmation of your return (typically within 72 hours), you'll receive an email confirming the completion of the process. If a refund is warranted, it will be processed within 7 days. Please note that additional processing time may be required by your bank or credit card company.

Scenarios for Returns:

1. Customer Remorse:

   • If the return is due to customer remorse, the customer is responsible for return shipping costs. A refund will be issued for the item's cost minus the original shipping fee.

2. Faulty Product:

   • In the case of a faulty product, provide clear images of the defect to support@goodsu.shop. We'll arrange a return label, and upon inspection, issue a full refund.

3. Package Damage:

   • If your package arrives visibly damaged, document the damage with photos and contact us immediately. We'll work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.

4. Incorrect Size:

   • If you received the wrong size, contact us at support@goodsu.shop for further instructions. We'll provide a return label, and upon receiving the item, we'll send the correct size or issue a refund.

5. Package Torn:

   • In the event the package is torn upon arrival, document the damage and contact us immediately. We'll collaborate with the shipping carrier to resolve the issue and either send a replacement or issue a refund.

Contact Us: For any questions or concerns related to returns and refunds, please reach out to our customer service at support@goodsu.shop.

Thank you for choosing Goodsu!